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Courses

Our courses are designed for the small business owner or manager.  With 20 years of retail management experience and over a decade of facilitating these courses will trim years off your learning curve.  Maybe you have made mistakes in hiring or you are just not sure how to go about firing someone.  We can help!

Hire Amazing People (full day)

$595

  • Behaviour based interviewing
  • How to source candidates
  • What questions to ask & not ask
  • Preparing for interview day
  • Reference checks
  • Making the offer

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Managing the Customer Experience (full day)

$595

  • The case for great customer service
  • Great customer service for YOUR business
  • Assessing your current team
  • Building service tactics
  • Measuring success

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Performance Management Training (1/2 day)

$295

  • Preventing problems
  • Identifying issues and gauging severity
  • Talking to employees about poor performance
  • Starting documentation
  • Moving to separation

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